94 Improvements in 10 Days: How Watergrill Got a POS Built Around Its Kitchen

The Challenge: Waiting for Change

When Stavros Dedes and his team at Watergrill switched from their legacy POS system to Payflo in July 2026, they didn't just want a new point-of-sale system. They wanted something their venue could shape.

"Most operators have asked a POS provider for something and waited months," Stavros explains. That friction, the gap between what a venue needs and what software can deliver, was eating into their service speed and kitchen efficiency.

Watergrill's kitchen screens weren't set up right for their workflow. Their staff needed faster ways to process refunds. The split-bill feature didn't match how they actually worked. Their previous POS? Each request meant a ticket, a wait, and uncertainty.

The Approach: Build It With You

Payflo's philosophy is different: build it with the venue, in the venue. That means real-time feedback loops, rapid iteration, and the power to shape your POS as your business grows.

For Watergrill, it meant:

• Kitchen screens rebuilt to match their exact workflow
• Separate food and drink completion tracking (venues have different kitchen rhythms)
• Voids and refunds redesigned for their staff's speed
• Split bills configured to their service model
• Faster service shortcuts built in seconds, not weeks
• Cash close streamlined for their nightly routine

Each request wasn't a "we'll look into it". It was "Can do. What do you need exactly?" And often: "Done."

The Results: Speed Into Scale

In 10 days, Watergrill saw 94 product improvements. In their first 10 weeks, that grew to 120+.

When a bug surfaced mid-service, it was fixed in 35 minutes, with Payflo's technical team responding on-site.

"The responsiveness is the differentiator," Stavros says. "When something needs to change, it happens."

The Impact: From Friction to Flow

Watergrill's kitchen now runs cleaner. Staff shortcuts cut order errors. Refund requests don't stall. Split bills process in seconds.

But the real win? The venue became a partner in building its POS, not a customer waiting for updates.

What Would You Change?

Most venue operators have asked their POS provider for something and waited months for an answer, if they got one at all.

What if you didn't have to?

Payflo's approach is simple: your venue, your workflow, your speed.

If you could change one thing about your POS or kitchen screens tomorrow, what would it be?

Find out what Payflo could change in your venue →

About Watergrill

Watergrill is a restaurant and cafe concept in Dedes Waterfront Group, combining table service dining with cafe counter service. Watergrill switched to Payflo in July 2026 and has since implemented 120+ product changes tailored to their venue's unique workflow.

Key Proof Points

• 94 improvements in 10 days (iteration speed)
• 120+ improvements in 10 weeks (feature velocity)
• 35-minute mid-service bug fix (support responsiveness)
• 7-day support with on-site technical manager (dedicated partnership)
• "Responsiveness is the differentiator", Stavros Dedes, Watergrill